Adding Value for Customers!
Here are 5 ways to soar with customers:
- Always consider your customer’s’ perspective. At Shon Barnwell Events, we strive to turn a “me” event into a “we” event. The event is designed with each guest in mind!
- Consistently work to improve customer satisfaction. Corporate events are followed by a formal “hot wash” session within a week of the event. Feedback from private events and special occasions are solicited throughout the planning and execution process as well as a post-event contact session.
- Implement marketing models into your strategy. Shon Barnwell Events prefers a SWOT (Strength, Weakness, Opportunity and Threat) Assessment to capture our strategic direction and improvement opportunities.
- Develop a memorable customer experience. Our engagement does not cease post event. If we host a Baby Shower event or Gender Reveal, a special delivery is made – in person – when “our” Superstar arrives!
- Never underestimate the value of free resources.
Small business owners, repeat after me, “We are important, we are valuable, and we are mighty!
Read more of the article by Kimber Powers at www.verticalresponse.com/blog/5-ways-to-create-added-value-for-customers/
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